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Terms & Conditions

RETURN POLICY

ECOEGO Store will provide an exchange or credit note on full priced items only where:

  • the goods are in saleable condition,
  • the goods have not been worn, damaged or washed;
  • the goods are returned within 3 working days of receiving the item (overseas customers must provide a tracking to show it has been sent out in this time frame); and the original invoice as proof of purchase is provided. 

Alternatively we will provide you with a refund at our discretion for items that:

  • are faulty (unless caused by you);
  • have been wrongly described;
  • are different to the goods that you ordered;
  • If a refund is approved, the refund will be applied to the original card of purchase. We do not refund original shipping charges.

Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty, however if you email us and the item you have purchased in stock we are happy to exchange it for you.


EXCHANGE POLICY

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.

Faulty Sale items returned for exchange, will only be accepted if;

  • The goods are in saleable condition,
  • the goods have not been worn, damaged or washed;
  • the goods are returned within 3 working days of purchase date; and
  • the original invoice as proof of purchase is provided. 


RETURN SHIPPING

Return shipping must be prepaid and traceable method to ensure safe and documented delivery. ECOEGO Store takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. 


PRICES

Price and availability of these products sold on this site are subject to change without notice.


PAYMENT METHODS

Full payment is required before shipping; it is only effective when the funds are received net of charges in ECOEGO Store’s bank account. You can pay your order only via PayPal:

Credit cards are also accepted via PayPal. We invite you to visit PayPal’s web site at www.paypal.com for more information.


DELIVERY TERMS

Orders are prepared from readily available stock; they are sent out within 3 days upon reception of the full payment into ECOEGO Store’s account. The shipping information (AWB) will be send to you by ECOEGO Store, so you can track your order. Following credit authorization and verification. 


SHIPPING

We ship using DHL Express for International orders and Pos Indonesia for domestic orders.

Free Shipping

  • International: 5-12 days depending on where you are
  • Domestic (Indonesia): 2-5 business days

Express Shipping

  • International: 5-7 business days

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.


TRACKING

Use the shipping information, Airway Bill with the Tracking number sent to you by our admin to track the status of your shipment. 


CONDITION OF RECEPTION

Products are guaranteed original and genuine. The invoice is the certificate of guarantee. Courier is responsible of delivering goods in the same quantity and state as per their pick-up. Upon reception, you are responsible of checking your parcel, and the integrity of the ECOEGO Store seal; any discrepancy such as damage or loss, should be escalated, and claimed directly to the courier. Any events, whatever they are, which evade ECOEGO Store’s willpower (force majeure, strike, administrative decision, shipping problem, etc.) and which may affect the execution of the delivery, cannot be used against ECOEGO Store as a matter of cancellation of the order, neither can give you the right to claim for damage and interests.


DOCUMENTS

We supply a commercial invoice only. We will not be held responsible to supply any additional document.


PRIVACY POLICY

Personal data are mainly processed using automated tools and exclusively for the purposes indicated and the time strictly necessary for achieving the purposes for which they were collected. Customer email addresses can be used for sending newsletters and updates with valuable information. 


ORDER CANCELLATION

Once an order has been processed, we cannot make any changes or cancel your order. In the event of unavailable stock situation, we will liaise with you by email to propose an agreeable alternative.