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FAQ

What type of woods and bamboo do you use?

All our ECOEGO cases & SUKI Wooden Sunglasses are hand-crafted from sustainably sourced bamboo and wood. This means that when the wood or Bamboo has reached maturity, they are cut and replanted to continue the cycle. We aim to minimize our ecological footprint as much as possible by using various woods from supervised plantations.

What are my shipping options?

We ship using DHL Express for International orders and Pos Indonesia for domestic orders.

Free Shipping

  • International: 2-3 weeks depending on where you are
  • Domestic (Indonesia): 2-3 business days

Express Shipping

  • International: 5-7 business days
What payment options do you accept?

We accept credit cards and PayPal for online orders.

Who pays for international taxes/customs?

International orders of our products may be subject to import taxes and duties on the arrival of the package in the destination country. As we have no control over these charges, the customer is responsible for any additional customs taxes that may be charged to the shipment. Additionally, we are not responsible for any actions taken by the customs department or the package delivery service when your orders have been shipped to your country.

I'm not happy with my product, can I return/exchange my order?

We believe in our designs and want to make sure our customers are happy with their purchase! If you are not happy with your product, you may return/exchange your ECOEGO Bamboo case and/ SUKI Wooden Sunglasses within 7 days of receiving your products. 

Alternatively, if you feel your SUKI Wooden Sunglasses are not of satisfactory quality, you can see the warranty policy for our sunnies here

Terms & Conditions

  • Returns & Exchanges apply only within 7 days of receiving your product
  • Please return the product to us in the brand-new condition as we sent it 
  • Please include the name of the purchaser as well as your order number
  • We suggest that you return the product to us with shipping that offers tracking number
  • If you have any questions, you may email us at info@ecoegostore.com

PLEASE NOTE: You are responsible for the cost of shipping for returned or exchanged products to ECOEGO Store. If you are an International customer, you will also be responsible for additional custom fees, taxes and duties on top of the shipping cost.